Last updated: 29/07/2025
Dlala.co.za respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services.
1. What is Personal Information?
“Personal information” refers to any information that identifies or relates specifically to you, including but not limited to your name, contact details, IP address, or location.
2. What Information Do We Collect?
We may collect the following personal information:
- Directly from you via contact forms.
- Full name
- Contact number
- Email address
- Automatically: through cookies and website analytics
- IP address
- Browser type and device
- Pages visited
3. How and Why We Use Your Information
We process your personal information only where:
- You have given explicit consent
- It is necessary for the performance of a service (e.g. an inquiry)
- We have a legal obligation or legitimate interest
We may use your information to:
- Process and respond to contact requests
- Improve your website experience
- Send you marketing communications (only if you’ve opted in)
- Monitor usage through Google Analytics or similar tools
4. Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with:
- Trusted service providers who assist in operating our website or processing applications
- Regulatory or legal authorities if required by law
- Where affiliate links are used (e.g., to gambling platforms), you will be redirected to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies.
5. Cookies & Tracking
We use cookies to:
- Personalize your experience
- Analyze site traffic and behavior
- You can disable cookies in your browser settings. Note that this may limit some functionality of our website.
6. Your Rights Under POPIA
As a data subject, you have the right to:
- Access your personal information
- Correct or update your personal information
- Object to the processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
To exercise these rights, please contact us using the details below.
7. Information Security
We take reasonable and appropriate technical and organisational measures to:
- Prevent loss, misuse, or unauthorized access to your information
- Protect the integrity and confidentiality of your data
- Despite these measures, we cannot guarantee 100% security when transmitting data online.
8. Data Retention
We only retain personal information for as long as necessary:
- To fulfil the purposes outlined above
- To comply with legal and regulatory requirements
9. Contact Us
If you have any questions, or wish to exercise your data rights, please contact:
📧 Email: info@dlala.co.za
You may also lodge a complaint with the Information Regulator of South Africa:
📧 Email: complaints.IR@justice.gov.za